Return & Exchange

Last updated: August 10, 2026

At Kevin Wiles ("kw."), we stand behind the quality of every piece we drop. If something isn't quite right, we're here to make it easy. This policy explains how returns, exchanges, and refunds work.

Return Window

You have 14 days from the date of delivery to request a return or exchange. Unfortunately, we cannot accept requests made after this window has passed.

Eligibility for Returns

To be eligible for a return, your item must be:

Unworn, unwashed, and unused, with all original tags attached
In its original packaging
Free from signs of wear, damage, stains, or odor (including scents like cologne or smoke)

Items that don't meet these conditions may be denied or returned to you.

Non-Returnable Items

For hygiene and fairness reasons, the following items cannot be returned or exchanged:

Final sale, clearance, and limited-drop items
Items marked "as is" at the time of purchase
Gift cards
Free promotional items

How to Start a Return or Exchange

Email us at Support@kevinawiles.com with your order number and the item(s) you'd like to return or exchange.
Our team will review your request and send you return instructions if you're approved.
Ship the item back to the address we provide, and let us know the tracking number.

Please do not send items back without contacting us first — returns sent without approval may not be processed.

Exchanges

Want a different size or style? We're happy to help. Once your original item is received and inspected, we'll ship out the replacement (subject to availability). If your requested item is out of stock, we'll issue a refund or store credit instead.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.

Original shipping costs are non-refundable, unless the return is due to our error (such as a defective item or wrong product shipped).

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we'll receive your returned item.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Support@kevinawiles.com with your order number and photos of the issue. We'll make it right — whether that's a replacement, exchange, or full refund.

Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

Double-check your bank account or payment statement.
Contact your card provider — processing times can vary.
If you've done both and still haven't received it, reach out to us and we'll help track it down.