Shipping Policy

Last updated: August 10, 2026

At Kevin Wiles ("kw."), we want your order to reach you as quickly and smoothly as possible. This Shipping Policy outlines our processing times, delivery estimates, and everything you need to know about getting your gear.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, on weekends, or during holidays will begin processing the next business day.

During new drops, limited releases, and peak sale periods, processing may take slightly longer — but we always work to get your order moving as fast as possible. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping Times & Rates

Domestic (United States):

Standard Shipping: 4–7 business days
Expedited Shipping: 2–4 business days

Shipping rates are calculated at checkout based on your location, order size, and the method you choose. From time to time we may offer free shipping promotions or thresholds — keep an eye on our banners and emails.

International Shipping

We're proud to ship worldwide. International delivery typically takes 7–21 business days, depending on the destination and local customs processing.

Please note: International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in your order total and are collected by your local customs authority. We recommend checking your country's import policies before ordering.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package every step of the way. If you haven't received tracking within 5 business days of ordering, please reach out to us.

Delays

While we do everything we can to ship on time, some delays are outside our control — including carrier issues, weather, high-volume periods, and customs holds. We appreciate your patience and are always here to help if your order seems stuck.

Incorrect Addresses

Please double-check your shipping details at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately — we'll do our best to update it before your order ships.

Lost or Damaged Packages

If your order arrives damaged, or your tracking shows delivered but you never received it, please contact us within 7 days of the delivery date. We'll work with you and the carrier to make it right.